SHIPPING METHOD
All orders are shipped via USPS unless otherwise specified in an email to the buyer. Customers will receive tracking information upon shipment. I do my best to correctly estimate shipping charges. However, if the cost of shipping is more than $10 over the paid shipping amount, the customer is responsible for paying the overage via invoice. The invoice will be sent to the email address used at checkout for the purchase.
International customers are responsible for all customs charges and reshipment if the package is returned to my studio due to a customs issue.
DAMAGED PACKAGE
Sangeeta Rath Studio. is not liable for any damages to your order incurred during transit. I do my best to package every order with care and plenty of packing materials to ensure that it safely arrives at your home. You may file a claim with the shipping service responsible for your packages if it arrives damaged. I ensure every order of original artwork to the full price, and every USPS Priority shipment is automatically insured up to $100.
LOST OR STOLEN PACKAGE
Sangeeta Rath Studio. is not liable for lost or stolen packages. If you believe your package to be lost in transit or stolen upon delivery, please contact the shipping service responsible for the package and file a claim. I ensure every order of original artwork to the full price, and every USPS Priority shipment is automatically insured up to $100.
Please keep in mind a “lost” package may look a lot like one that just hasn’t been scanned by the shipping service while in transit. Allow up to 21 days before contacting the shipping service or me, please! I have the same tracking information as you, and I cannot do anything to retrieve lost or delayed packages once they are out of my studio. Shipping services are experiencing unprecedented shipping times and package volume, so please be patient and kind as you wait for your order!
RETURNS
ALL ORIGINAL ARTWORK IS FINAL SALE
All original artwork sales are final. Please take time to ensure color palettes and sizes will work in your space before purchase, as I do not offer refunds or exchanges on original artwork. If not in perfect condition, the description and images of the artwork will reflect any imperfections.
RETURNS
If the customer purchases a product that is eligible for a return, the customer is responsible for the cost of shipment if the original packaging is unable to be used for the return. If the original packaging is intact, I will cover the cost of shipment (the return shipping label I can print matches the specifications of the original packaging).
Products/artwork damaged in transit back to the studio due to insufficient packaging is not liable for refunds. If your package is damaged, lost, or stolen, please file a claim with your local post office’s Postmaster. I take care to purchase insurance for all original artwork shipments.